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Mediation

In accordance with Article L. 612-1 of the French Consumer Code, the consumer, subject to Article L.612-2 of the Consumer Code, has the right to submit a request for an amicable resolution through mediation within a period of less than one year from the date of their written complaint to the professional.

This establishment has appointed, by membership registered under number 11120/OC/2112, SAS Médiation Solution as the consumer mediation entity.

To contact the mediator, the consumer must submit their request:

• In writing to:
  Sas Médiation Solution
  222 chemin de la bergerie
  01800 Saint Jean de Niost
  Tel. 04 82 53 93 06

• By email at: contact@sasmediationsolution-conso.fr

• By filling out the online form titled “Saisir le médiateur” on the website https://www.sasmediationsolution-conso.fr

Regardless of the method used to submit the request, it must necessarily include:

• The postal, telephone, and email contact details of the applicant,

• The name, address, and registration number with Sas Médiation Solution of the professional concerned,

• A brief statement of the facts. The consumer should specify to the mediator what they expect from this mediation and why,

• A copy of the prior complaint,

• All documents necessary for processing the request (order form, invoice, proof of payment, etc.).